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Customer Support Specialist

We are looking for a Customer Support Specialist to help answer customer inquiries and build out our knowledge base. Who Is Supportivekoala? We are an image API used by a lot of customers globally. We are a bootstrapped, profitable company. We are a 100% remote company. We are small - right now it's just 1 founder and 1 P/T content marketer Why Work Here?

• We are a young, nimble, ambitious company who only answers to our customers
• No red tape or bureaucracy
• Competitive salary
• We are small - your work and your opinions will have a direct impact

This Role Is For You If…

• You go out of your way to support customers; no problem is too hard to solve
• You would describe yourself as calm, empathetic, and able to laugh things off easily
• You like to work with autonomy and can stay productive by yourself
• You have excellent written English skills
• You understand what an API is and what SaaS means
• You understand tools like Zapier and how they can be used to automate tasks

We do have a test assignment - you'll have to do it in order to get this job.

Assignment: follow along with one of the recent articles on https://supportivekoala.com/blog. You should have one completed task(I showed in the picture what I mean). With your application - make the screenshot that you used on Zapier and Supportivekoala so I can check.

Address for job applications: job@supportivekoala.com